Help and FAQ

Getting started, menus, quotes, orders, payments, delivery, refunds, food safety, and your account.

Getting started — do I need an account?

You can browse and draft a menu freely. Sign in before requesting quotes, paying, or saving menus to your account.

How do I build a menu?

Use Build a Menu for a guided event form, or Explore Food to pick dishes and trays. The builder sizes trays to your guest count.

When do I need a quote?

Ready-to-order trays can go to cart when the kitchen, date, and location allow. Custom quantities and multi-item events usually need a quote.

Are menus allergen-free?

We never claim food is allergen-free unless a caterer explicitly certifies it. Cross-contamination notices may apply. Restaurant facts always win.

Can I use more than one caterer?

Yes. A single customer order can include multiple vendor suborders when you allocate items across kitchens.

How do delivery and pickup work?

Pickup and caterer delivery depend on ZIP, date, and order size. Marketplace-coordinated multi-pickup delivery is expanding by market. See How It Works → Delivery.

What area do you serve?

Each visit has an active market (Chicago at launch). Caterers, trays, and offers are validated against that market — global dishes are not sold locally unless a local kitchen offers them.

How do refunds and changes work?

Cancellation windows depend on lead time and kitchen prep. Those rules appear before you pay. Details: Refunds & cancellations in the footer.